Klamtex

Privacy Policy

Your privacy matters to us. This policy explains how Klamtex collects, uses, and protects your personal information when you use our health meal platform.

Last Updated: January 15, 2025

Information We Collect

When you use Klamtex's health meal platform, we collect several types of information to provide you with personalized meal recommendations and improve your experience.

Personal Information

Name, email address, and phone number when you create an account
Billing and shipping addresses for meal delivery services
Payment information processed through secure third-party payment processors
Dietary preferences, allergies, and health goals you share with us

Usage Information

We automatically collect information about how you interact with our platform, including pages visited, meal plans viewed, search queries, and time spent on different sections. This helps us understand which features are most valuable to our users.

Device and Technical Information

We collect device identifiers, browser type, operating system, IP address, and general location information to ensure our platform works properly across different devices and to prevent fraud.

How We Use Your Information

Your information helps us deliver personalized health meal recommendations and maintain a secure platform. Here's how we use different types of data:

Meal Personalization: We use your dietary preferences, health goals, and past meal selections to recommend recipes and meal plans that align with your needs.

Account Management: Processing your registration, managing your subscription, and providing customer support
Order Fulfillment: Processing meal deliveries, managing payments, and handling returns or refunds
Communication: Sending you meal recommendations, nutritional tips, account updates, and responding to your inquiries
Platform Improvement: Analyzing usage patterns to enhance our meal database, improve search functionality, and develop new features
Security and Fraud Prevention: Monitoring for suspicious activity and protecting your account from unauthorized access

We may also use aggregated, non-personally identifiable information to understand trends in healthy eating habits and improve our overall service offerings.

Information Sharing and Disclosure

Klamtex does not sell your personal information to third parties. We only share your information in specific circumstances necessary to provide our services or as required by law.

Type of Sharing Purpose Information Shared
Meal Delivery Partners Fulfilling meal orders Name, delivery address, meal preferences
Payment Processors Processing payments Billing information (securely encrypted)
Customer Service Providing support Account details, order history
Analytics Services Platform improvement Anonymized usage data

We require all service providers to maintain strict confidentiality and use your information only for the specific services they provide to Klamtex. They cannot use your information for their own marketing purposes.

Your Privacy Rights

Under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and similar state regulations, you have several rights regarding your personal information.

Access and Information Rights

You can request to know what personal information we collect, use, disclose, and sell about you. We'll provide this information in a portable format within 45 days of your request.

Deletion Rights

You can request that we delete your personal information, subject to certain exceptions such as completing transactions, maintaining security, or complying with legal obligations. Note that deleting your account will remove access to your meal history and personalized recommendations.

Correction and Update Rights

You can update your account information, dietary preferences, and communication settings at any time through your account dashboard. For more significant changes, you can contact our support team.

Right to opt-out of marketing communications while maintaining account functionality
Right to request information about data sharing with third parties
Right to non-discrimination for exercising your privacy rights
Right to designate an authorized agent to make requests on your behalf

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

SSL encryption for all data transmission between your device and our servers
Regular security audits and penetration testing by independent security firms
Multi-factor authentication options for account access
Encrypted storage of sensitive information including payment details

Organizational Safeguards

Our employees receive regular privacy training and have access to personal information only on a need-to-know basis. We maintain strict data handling policies and conduct background checks for employees with access to sensitive data.

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords, avoid sharing account credentials, and contact us immediately if you notice any suspicious activity.

Data Retention and International Transfers

How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is kept while your account is active and for up to three years after account closure for customer service and legal purposes.

Transaction records: Retained for seven years for tax and accounting purposes
Marketing preferences: Retained until you withdraw consent or request deletion
Customer service interactions: Retained for three years for quality assurance
Usage analytics: Aggregated data retained indefinitely, individual data for two years

International Data Transfers

Klamtex primarily operates within the United States, but some of our service providers may process data internationally. When we transfer your information outside the US, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how you use our services.

Cookie Type Purpose Duration
Essential Cookies Enable core platform functionality and security Session or 1 year
Preference Cookies Remember your settings and dietary preferences 1-2 years
Analytics Cookies Help us understand platform usage and performance 2 years
Marketing Cookies Deliver relevant content and measure campaign effectiveness 1 year

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect platform functionality, such as remembering your meal preferences or staying logged in.

Children's Privacy and Special Categories

Klamtex does not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

Health Information

While we collect dietary preferences and health goals, we do not collect or store medical records or detailed health information that would be considered protected health information under HIPAA. Our meal recommendations are for general wellness purposes and should not replace professional medical advice.

If you have specific medical dietary requirements, we recommend consulting with your healthcare provider before using our meal recommendations.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email, platform notifications, or by posting a prominent notice on our website.

Material changes will be communicated at least 30 days before taking effect
Minor updates or clarifications may be posted with immediate effect
Your continued use of our services after changes indicates acceptance of the updated policy
You can always find the current version and effective date at the top of this page

We encourage you to review this policy periodically to stay informed about how we protect your information. If you disagree with any changes, you can delete your account or contact us to discuss your concerns.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, you can reach us through the following channels:

Email: support@klamtex.shop

Phone: +15856218910

Mail: 196 Pear Tree Ln, Cleveland, GA 30528, United States

We typically respond to privacy requests within 5 business days and fulfill data requests within 45 days as required by law.